General Inquiries

For questions related to account management, partnerships, billing, or non-technical support, please reach out to our support desk:

Email: [email protected]

To help us route your message promptly, please include the following details in your email:

• Your full name and organization
• A concise summary of your inquiry
• Your preferred contact method and time zone
• Any relevant reference numbers or account identifiers

Developer Submissions

Developers seeking integration with Emuha, or wishing to submit applications for our marketplace, should use the same support channel with the subject line containing the project name. Example: “Developer Submission: [App Name]”. Include the following materials to expedite review:

• App name, publisher, and a brief overview
• Use cases, target audience, and expected impact
• Platform compatibility, dependencies, and supported environments
• Developer documentation, API references, and any sandbox access details
• Technical contact information and preferred collaboration method

All developer submissions undergo a standards and security assessment. You will receive acknowledgment and guidance on next steps within the timeframe defined in our response times policy.

Response Times

Emuha commits to transparent, predictable response timelines across inquiry types. Typical expectations are as follows:

• General inquiries: within 1 business day
• Developer submissions — acknowledgment: within 2–3 business days
• Developer submissions — formal decision: up to 15 business days
• Urgent security or service-impact issues: acknowledgment within 4 hours and immediate escalation

These times may vary with volume or complexity. We will proactively inform you if additional time is required to provide a complete resolution.